Services
We’ll start with an initial free 20 minute call to discuss your situation. If Cove Patient Advocacy is a good fit, I will send you a client contract, outlining a proposed plan for an initial comprehensive assessment and suggested services. These might include a few or several of the items listed below.
Payment is by retainer, billed against the hours we spend implementing the plan we agree upon together. Each case is different. Some situations may only take a couple of hours to resolve; others may require ongoing and intensive advocacy services. I am committed to work closely with you to tailor your plan to meet your needs and then see it through. Along the way, I will be supporting you, listening to you, and modifying the plan as needed.
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A deep look at your health history, current care, and personal goals to give us a clear starting point and a thoughtful strategy moving forward.
Physician-level Review of Your Health Story: Pulling together past records, test results, and diagnoses so nothing gets missed and every detail makes sense.
Focusing on What Matters to You: Listening to your priorities, concerns, and values so your care plan actually aligns with your life.
Creating Your Strategic Plan: Building a clear roadmap with immediate next steps, prioritized goals, and key clinical questions for your care team.
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Continuous partnership through doctor visits, complex decisions, and daily healthcare logistics so you never have to figure it out alone.
Preparing for & Attending Appointments: Helping you organize your questions ahead of time, and joining you in person or virtually to take notes and ensure clear communication.
Evaluating Your Treatment Options: Synthesizing and breaking down complex diagnoses, specialist recommendations, and treatment choices into plain English so you can make decisions with confidence.
Keeping Your Doctors Connected: Effectively bridging the gaps between your primary care doctor, specialists, and family members (as appropriate) so everyone stays on the same page.
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Dedicated support during hospital stays and major care changes to protect your safety and ensure a smooth journey home.
Bedside Advocacy & Support: Staying actively involved during a hospital stay to track daily progress, ask the right questions, and advocate for your safety in real time.
Planning a Safe Discharge: Reviewing discharge instructions, medication updates, and home equipment needs so you are fully prepared before you leave the hospital.
Managing Care Handoffs: Coordinating closely between hospital doctors, your regular primary physician, and home health services to prevent gaps in your recovery.
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Mediating family discussions when everyone needs to get on the same page about care.
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Help understanding and managing paperwork and financial burdens.
Making sense of documents: explaining and sorting through hospital and medical bills and explanations of benefits.
Problems with payors: guiding and assisting clients through insurance denials.
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Compassionate support for documenting your future care preferences and acting as a trusted advocate to ensure your voice is always heard.
Healthcare Proxy Services: Serving as your designated decision-maker if you don’t have local family or friends, so you can rest easy knowing someone you trust is in your corner.
Advance Directive Assistance: Helping you think through and write down your choices for future care, making sure your values are clear to everyone involved.